Back in March this year, we have secured a 13-month contract win with Docklands Light Railway (DLR), in line with its concession agreement, that includes security to manage the access control at the gatehouse and front-of-house security services at DLR depots in Beckton and Poplar. Our team is focused on enhancing security at these two locations to ensure safety and confidence for railway users.
The DLR is a Transport for London metro extension running in the dockland area to connect major financial districts along the Thames. On an average weekday, approximately 325,000 trips are made on the DLR, making up 92.3 million passenger journeys per year. Transport for London has recently awarded KeolisAmey a new 8-year contract to run the DLR on its behalf.
Transport is a specialist sector for us, as we already support customers including Northern Trains, Avanti West Coast, East Midlands Trains and c2c. This expertise was one of the reasons why we were successful in a competitive tender process.
Our commitment to our people also stood out. DLR recognised our passion for supporting and managing our team and was impressed by our reputation in the transport sector.
The partnership is a few months in and we have already put a trial in place for a new sound app which detects verbal aggression and asset damage, and identified the need for additional CCTV towers and site guards to deter graffiti. We also used our CCTV control and command vehicle at events such as the London Marathon to provide additional CCTV coverage and a deterrent to anti-social behaviour during the event.
Kieran Mackie, our managing director, said: “We were delighted to start what we hope will be a long and successful partnership with such a prestigious transport network. We’re looking forward to implementing our recommendations and enhancing the existing security operations.”
Alisa Sultmane, head of security and emergency planning at DLR, said: “Amulet’s reputation for excellence and dedication preceded them during the selection process. Immediately after the contract start, Amulet became more of a partner to us than a supplier by involving us in innovation days, providing proposals for new solutions and trialling new technology to enhance security across the depots. Their commitment to our partnership and innovative approach to security management make them the ideal choice for helping us to hit our objectives.”
